FREQUENTLY ASKED QUESTIONS
Click the questions below to view the answer.
Can I cover them with pink batts?
Yes. They are IC rated and may be fully covered with pink batts
They have a big heat sink. Do they get hot?
No. they only get touch warm. Some electronic components (semiconductors) are very sensitive to heat. To protect them they use large heat sinks. Look and touch for example the back of your stereo amplifier.
Do I get a Certificate after your job is finished?
yes. Connecting any light fittings to 230V must be done by a Reg. Electrician. After completion a Certificate of Compliance must be issued
We have dimmers installed. Can they be used with your LED lights?
it depends on the dimmer used. There are 2 different types of dimmer (leading and trailing edge). Only one type works with LED technology. if necessary we only need to replace the dimmer module ( $85 incl. fitting).
Can you add a dimmer to an existing light circuit?
YES. We add a dimmer module in line with the light switch. If there are multiple switches, only 1 of them needs a dimmer. (Usually $98 incl. fitting)
Can I use your downlights in the bathroom?
Yes. There are special “waterproof” fittings available. Same price.
Is there a warranty on your products?
YES. Usually it is 3 years on the product. If it is within a reasonable travel distance, we come and replace it free of charge as well.
Can I buy them from you uninstalled for a cheaper price?
Yes. The discount depends on the quantity. Please contact us for a quote.
What do you mean by “warm white”.
A normal light bulb gives a warmer light than the sunlight. Before starting the installation we demonstrate (let you see) ‘warm white’ and ‘daylight’. You then choose the light colour, the body colour and dimmable or not. We have
the full selection with us to meet your requirements. If you change your mind within 48 hrs. (You see the performance at night) we will swap them for free.
I want 6 lights replaced. Maybe I want more. It depends on their performance. Do you have to come again?
Typically customers want to try them first before they decide on a larger investment. And typically they want many more when they see our product performance. Often 20, 30 and even over 50 lights. We have typically over 250 lights in our van to serve you immediately.
How long does the job take and do you need to go into the roof?
Typically we can replace 15 lights per hour but it varies depending on the old fittings. We usually don’t need roof access and the job causes minimum disruption. We carefully cover furniture etc. to protect them from falling roof dirt.
Do you also have brighter downlights for the barbecue area?
Yes. We have them up to 25W. They are popular and often used outside on garden decks and entrance areas.
You are an Electrician. Do you do other electrical work as well?
Of course. We have a wide range of installation materials in our van.